Frequently Asked Questions
Answers to Common Questions
HAND CARVED CANDLES
Q: HOW DO YOU MAKE YOUR HAND CARVED CANDLES?
A: We start with a star shaped clear core that we make at our warehouse. First we soak the core for about one minute in the clear hot wax till it is softened. We then dip on 20-30 layers of the various colored wax. After we have finished dipping the candles the wax stays warm and pliable for about 10 minutes. The carving has to be done in that 10 minutes. To carve the candles we use a regular paring knife and a loop tool. We make our cuts and manipulate the wax in to the desired design. After finishing the candles off we dip it into an acrylic glaze. The glaze is applied so that you can dust the candles. It also gives the glitter something to stick to. The glaze takes about 1.5 hours to dry. The complete process takes about 2 hours, then the candle is ready to take home.
Q: WHAT ARE THE INSTRUCTIONS FOR BURNING A HAND CARVED CANDLE?
A: When the candle is first lit, it may be necessary to pour off some of the melted wax until the flame reaches the original core. During the dipping process water may have been trapped between the layers of wax and pouring off some of the dipped wax will allow your candle to burn more smoothly down inside your sculpture.
Follow these simple steps so you can get the maximum use from your candle, it will enable you to retain much of the design. Burn the candle for short periods of time (2 hours). Extinguish the flame and allow to cool. Before relighting, trim the wick to about 1/4 inch.
After a well is formed, 2 to 3 inches inside your candle a short round votive or tea light candle may be inserted and burned in the well. If a tealight candle is used, remove the metal tin before inserting into the well.
Avoid burning your candle in a draft since this can cause irregular burning.
Q: WHAT ARE THE INSTRUCTIONS FOR CLEANING A CARVED CANDLE?
A: Because of our protective glaze coat you can dust your candle with a dust cloth. Dust cloths such as an old pair of pantie hose or Swiffer work very well. If your candle has a heavy build up of dust and dirt, it can be removed by rinsing it under a soft spray of cold water, then blot dry with a towel. Do not let water set on the finish.
ALL OTHER CANDLES
Here are some helpful tips for your safety and to get the best use out of your candles.
When you light your candle for the first time it is important to keep it lit for 3-4 hours or until the wax gets close to edges of the vessel. This creates a memory for future burns and avoids what we call “tunneling” leaving mounds of wax around the edges of your candles. *Try not to exceed 4 hours of burn time without a wick trim!
The best way to extinguish your candle is placing our metal lid over the flame to safely snuff it out and contain any smoke. Another great option is a wick dipper, especially if you are enjoying one of our retro-glass candles.
It is important to trim your wicks between each light! When a wick gets too long it cannot draw wax all the way up to the top so the wick itself will start to burn. By trimming your wicks before each use, you will get a longer and cleaner burn.
Keep in mind when you light your candles that it’s best to stay away from any direct air flow (i.e fans, windows, drafts) If the flame has too much movement, there will not be enough heat for an even burn.
Never leave a candle unattended or in reach of children, pets, or anything that could easily catch fire.
Do not burn your candles all the way down to the very last drop of wax. When your candle has about a 1/4 inch of wax left, it is time to call it quits! If there is not enough wax left to absorb the heat, your jar could overheat and potentially crack. Know when to scoop out the remaining wax and prepare to repurpose!
Always light your candle on a steady, stable surface.
Read your warning labels!
Can we make a candle?
No. But, Kind of... I do make custom candles as far as color. You can pick your size/design and colors, with a few other options, Then I make the candle for you. You are welcome to watch me make it. Take photos and even video's of the process. Hands on it takes about 30 minutes. Then there is an additional drying time of 1.5 hours. Soo, Give me 2 hours and I can make a custom candle for you.
What is your return policy?
Each candle is made in the highest tradition of professional candle making. We create quality, long-burning, hand carved candles which we unconditionally guarantee to meet your expectations, or it will be replaced, as long as you have followed directions for burning.
All other returns will be given store credit after the item has been returned in it's original condition.
Do you offer classes?
Unfortunately, learning how to carve candles takes more time than a class could allow.
To learn how to carve candles.... Generally the apprenticeship is about 18 months. You serve that apprenticeship with a master carver. That 18 months really depends on your personal progression as to how quickly you pick it up.